Policies and Guidelines

General Guidelines

The goal of our swim school is to provide our students with safe, effective, and fun swim lessons. We have developed our programs to ensure that each child is provided with an environment that is comfortable and conducive to learning. Please adhere to the following list of guidelines and assist in your child’s success:

• Njswim’s classes are one half-hour long, once per week, unless otherwise noted.
• All students will be evaluated prior to a session and placed in a class that is appropriate for his or her swim level. Swim levels may change over time and class times may need to be adjusted accordingly.
• In the event that a teacher cannot make a scheduled class, a substitute teacher will teach the class. Classes canceled due to weather conditions or facility closings will be rescheduled by the Njswim office accordingly.
• Your family will have a reserved time slot for a weekly swim lesson. It is your responsibility to attend each scheduled class.
• Classes will begin promptly at the time scheduled. Please arrive on time and be ready to swim when your scheduled class begins.
• Instructional swim apparatus will be provided. Please do not bring floatation devices or toys to the sessions.
• Please prepare your child and have him/her ready with their bathing suit on under their clothes when you come to the pool.
• To eliminate distractions and ensure maximum results during their session, we ask that parents remain in the viewing area during their child’s class.
• A parent or caretaker is responsible for the supervision of their swimmers, and non-swimmers before and after classes.
• Parents must remain in the building at all times during lessons.

General Pool Rules

• Food and drink are not allowed on the pool deck due to State Health Code Regulations (baby bottles and sippy cups are permitted).
• Program participants must wear appropriate swimming attire.
• There is no running on the pool deck.
• Parents must supervise their children at all times. Do not allow siblings to run and horseplay on the pool deck.
• No Strollers are allowed on the pool deck. Please park them in the lobby.

Swim Diaper Policy

For the safety and health of your children and our teachers all students under the age of 3 are REQUIRED to wear a reusable cloth swim diaper, even those who are potty-trained. Swim diapers need to have tight fitting elastic legs and waist. They are available for purchase at all of our locations. We do allow disposable swim diapers in the pool under the cloth diaper if you choose to “double diaper”.

Tuition Policy

Upon enrolling into a class, there will be a $35 anniversary fee that will be processed by credit card through your Njswim account. Our billing is processed on the 20th of each month – for the upcoming month.  You will be prorated accordingly and only pay for the number of scheduled lessons within your month. Our class prices vary by location.  There is a 10% discount for each additional child. Discounts do not apply to Weekly Swim Clinics programming.

Makeup Policy

We know life gets busy, so we’ve made makeups simple and flexible to fit your schedule. You’ll receive up to 12 makeup tokens per year, making it easy to keep your child’s swim progress on track.

• To receive a makeup class, you must cancel your lesson at least 24 hours in advance by logging into your account online or through our easy mobile app.
• Makeup tokens can be used to book any available spot in your class level, up to 6 days in advance, as long as you remain enrolled.
• Makeup tokens expire 45 days after they are issued and cannot be reissued if a makeup lesson is missed.
• Unused tokens are non-refundable.
• Due to our small class sizes, makeup class availability is not guaranteed.
• If you withdraw from classes, all unused makeup tokens will expire on your drop date.

Cancellation Policy

Our year round lessons run on a rolling membership, meaning once your child is enrolled, they will swim uninterrupted from month to month. To cancel your child’s rolling swim lessons, a written notice of cancellation must be submitted to your Njswim office no later than the 10th of the month, for the upcoming month (for example by July 10th for August cancellation).

Our Weekly Swim Clinics Sessions are offered during seasonal school breaks, including winter, spring and summer. If you need to cancel your child’s Weekly Swim Clinics sessions, notice of cancellation must be submitted to your Njswim office no later than the 10th of the month before the month your session begins (for example by July 10th for any sessions that begin in August).

Notice of cancellation forms can be requested through the office.

We understand that things do come up and schedules do change. We greatly appreciate the cooperation of our families by adhering to our cancellation guidelines.

Upon re-enrollment, there will be a $35 anniversary fee per student. In an effort to allow us to continue to provide exceptional service, with no long-term commitment, the $35 anniversary fee is applied whenever you re-enroll after being inactive from our programming.