Frequently Asked Questions
What do I do if my child needs to miss a class?
Although we do offer make-up classes for illness and injury, we encourage families to make sure your child gets the most out of their lessons and attend their regularly scheduled class. Students get far more out of their normal lesson than a make-up lesson due to teacher changes as well as the other children in their class. We cannot always guarantee that a make-up class will be available because many of our classes are full.
If it is not possible for your child to make their scheduled class, please notify the swim office at least 1 hour prior to missing the class. If you know you will be absent further ahead of time, please let us know earlier so we can offer that space to another family. All scheduled make-up lessons need to be completed within one calendar year of the missed class. Once a make-up has been scheduled, it may not be re-scheduled for any reason.
How do I change my day or time?
Can I request a teacher?
What do I need to bring to swim lessons?
What if my child is scared or cries?
Our teachers are all trained in handling these situations. The Deck Supervisor or Manager on Duty can also be helpful and talk to the children about why they are scared or crying. Talking with the child, playing games, singing songs, and playing with toys can all be used to help ease the child into the class. If you need assistance with your child, please let our staff know so we can work with them. We want all children to feel comfortable and happy swimming!
How do I contact my child’s teacher?
Why does my child seem to be "stuck" in a particular level?
Why do you encourage year round, weekly 30 minute lessons?
When can I sign up for lessons?
How do I register for lessons?
How do I pay for lessons and/or merchandise?
How do I cancel my child’s swim lessons?
We work on a rolling membership, meaning once your child is enrolled, he/she will swim uninterrupted from month to month until or unless a written notice of cancellation is submitted to your Njswim office no later than the 10th of each month, for the upcoming month (for example July 10th for August cancellation).
Notice of cancellation forms can be requested electronically through the office via the location email or by clicking the button below.
We understand that things do come up and schedules do change. We greatly appreciate the cooperation of our families by adhering to our cancellation guidelines.
Upon re-enrollment, there will be a $25 enrollment fee per family. In an effort to allow us to continue to provide exceptional service and a rolling monthly membership with no long-term commitment, the $25 enrollment fee is applied each time you are enrolled after a scheduled drop/cancellation.
What if Njswim has to cancel a lesson?
If Njswim must cancel a lesson for any reason, we will provide a make-up class. No refunds will be given for cancelled lessons.