Frequently Asked Questions
What do I do if my child needs to miss a class?
Although we do offer make-up classes for illness and injury, we encourage families to make sure your child gets the most out of their lessons and attend their regularly scheduled class. Students get far more out of their normal lesson than a make-up lesson due to teacher changes as well as the other children in their class. We cannot always guarantee that a make-up class will be available because many of our classes are full.
If it is not possible for your child to make their scheduled class, please mark them absent in your customer portal at least 24 hours prior to the lesson, they will receive one makeup token, up to a maximum of 12 tokens per year. All scheduled make-up lessons need to be completed within 45 days of the missed class. Once a make-up has been scheduled, it may not be re-scheduled for any reason.
How do I change my day or time?
Can I request a teacher?
What do I need to bring to swim lessons?
What if my child is scared or cries?
Our teachers are all trained in handling these situations. The Deck Supervisor or Manager on Duty can also be helpful and talk to the children about why they are scared or crying. Talking with the child, playing games, singing songs, and playing with toys can all be used to help ease the child into the class. If you need assistance with your child, please let our staff know so we can work with them. We want all children to feel comfortable and happy swimming!
How do I contact my child’s teacher?
Why does my child seem to be "stuck" in a particular level?
Why do you encourage year round, weekly 30 minute lessons?
When can I sign up for lessons?
How do I register for lessons?
How do I pay for lessons and/or merchandise?
How do I cancel my child’s swim lessons?
We understand that schedules can change. If you need to withdraw from a class, a 30-day notice is required.
All drop requests must be submitted through your iClassPro customer portal or mobile app. Please note that we are unable to accept drop requests by phone, email, or in person.
Once your request is approved, your child’s enrollment will continue for 30 days from the date of the request. Any tuition billed for the upcoming month will be prorated based on the final class date.
For example: If a drop request is submitted on April 18, the last class will be May 18. Tuition for May will be prorated to reflect the number of classes between May 1 and May 18.
If you have any questions about the process, our team is happy to assist.
Upon re-enrollment, there will be a $35 anniversary fee per student. In an effort to allow us to continue to provide exceptional service, with no long-term commitment, the $35 anniversary fee is applied whenever you re-enroll after being inactive from our programming.
What if Njswim has to cancel a lesson?
If Njswim must cancel a lesson for any reason, we will provide a make-up class. No refunds will be given for cancelled lessons.
Do I need to change classes if my child moves to the next level?
What if my class only has one or two children enrolled?
How early do I need to arrive for lessons?
Can I purchase a gift card for swimming lessons?
Yes, giving the gift of swim lessons has been a very popular gift for birthdays, Christmas, and children’s milestones.
To purchase an Njswim gift card
Click here to purchase a gift card or call your Njswim location for assistance.
Brick – (732) 202-7659
Florham Park (Brooklake Country Club) – (973) 377-7793
Lakeside/Roxbury – (973) 770-7946
Manasquan (at The Atlantic Club) – (732) 292-4368
Sparta – (973) 726-7226
Turnersville – (609) 221-8435
What is your makeup policy?
We know life gets busy, so we’ve made makeups simple and flexible to fit your schedule. You’ll receive up to 12 makeup tokens per year, making it easy to keep your child’s swim progress on track.
● To receive a makeup class, you must cancel your lesson at least 24 hours in advance by logging into your account online or through our easy mobile app.
● Makeup tokens can be used to book any available spot in your class level, up to 6 days in advance, as long as you remain enrolled.
● Makeup tokens expire 45 days after they are issued and cannot be reissued if a makeup lesson is missed.
● Unused tokens are non-refundable.
● Due to our small class sizes, makeup class availability is not guaranteed.
● If you withdraw from classes, all unused makeup tokens will expire on your drop date.
Do you offer any discounts?
Yes! We offer several discounts to make swim lessons more accessible for families and encourage consistent progress in the water:
Multi-Swim Discount:
Enjoy 20% off when the same swimmer enrolls in a second weekly class.
More practice = faster progress, improved technique, and greater confidence.
Sibling Discount:
Enroll multiple children and receive 10% off each additional enrollment.
Perfect for families with more than one swimmer — savings that grow with your family.
Why does my bill sometimes vary month to month?
Njswim bills by the number of classes held each calendar month. Most months have four classes per day, but some have five — so you may see a slightly higher charge during those months.
Is the price the same on weekends and weekdays?
No — pricing varies depending on the day your child is enrolled. Weekend classes are priced slightly higher due to demand and limited time slots.
