Frequently Asked Questions
What do I do if my child needs to miss a class?
Although we do offer make-up classes for illness and injury, we encourage families to make sure your child gets the most out of their lessons and attend their regularly scheduled class. Students get far more out of their normal lesson than a make-up lesson due to teacher changes as well as the other children in their class. We cannot always guarantee that a make-up class will be available because many of our classes are full.
If it is not possible for your child to make their scheduled class, please mark them absent in your customer portal at least 24 hours prior to the lesson, they will receive one makeup token, up to a maximum of 12 tokens per year. All scheduled make-up lessons need to be completed within 45 days of the missed class. Once a make-up has been scheduled, it may not be re-scheduled for any reason.
How do I change my day or time?
Can I request a teacher?
What do I need to bring to swim lessons?
What if my child is scared or cries?
Our teachers are all trained in handling these situations. The Deck Supervisor or Manager on Duty can also be helpful and talk to the children about why they are scared or crying. Talking with the child, playing games, singing songs, and playing with toys can all be used to help ease the child into the class. If you need assistance with your child, please let our staff know so we can work with them. We want all children to feel comfortable and happy swimming!
How do I contact my child’s teacher?
Why does my child seem to be "stuck" in a particular level?
Why do you encourage year round, weekly 30 minute lessons?
When can I sign up for lessons?
How do I register for lessons?
How do I pay for lessons and/or merchandise?
How do I cancel my child’s swim lessons?
Our year round lessons run on a rolling membership, meaning once your child is enrolled, they will swim uninterrupted from month to month. To cancel your child’s rolling swim lessons, a written notice of cancellation must be submitted to your Njswim office no later than the 10th of the month, for the upcoming month (for example by July 10th for August cancellation).
Our Intensive Swim Sessions are offered during seasonal school breaks, including winter, spring and summer. If you need to cancel your child’s intensive swim sessions, notice of cancellation must be submitted to your Njswim office no later than the 10th of the month before the month your session begins (for example by July 10th for any sessions that begin in August).
Notice of cancellation forms can be requested through the office. Or you can submit the form online.
We understand that things do come up and schedules do change. We greatly appreciate the cooperation of our families by adhering to our cancellation guidelines.
Upon re-enrollment, there will be a $25 enrollment fee per family. In an effort to allow us to continue to provide exceptional service, with no long-term commitment, the $25 enrollment fee is applied whenever you re-enroll after being inactive from our programming.
What if Njswim has to cancel a lesson?
If Njswim must cancel a lesson for any reason, we will provide a make-up class. No refunds will be given for cancelled lessons.
Do I need to change classes if my child moves to the next level?
What if my class only has one or two children enrolled?
How early do I need to arrive for lessons?
Can I purchase a gift card for swimming lessons?
Yes, giving the gift of swim lessons has been a very popular gift for birthdays, Christmas, and children’s milestones.
To purchase an Njswim gift card
Click here to purchase a gift card or call your Njswim location for assistance.
Brick – (732) 202-7659
Florham Park (Brooklake Country Club) – (973) 377-7793
Lakeside/Roxbury – (973) 770-7946
Manasquan (at The Atlantic Club) – (732) 292-4368
Sparta – (973) 726-7226
Turnersville – (609) 221-8435
What is your makeup policy?
Each swimmer receives 12 makeup tokens per year. Tokens expire 45 days after the missed class and are not refundable or transferable. Makeups must be booked through the Parent Portal up to 6 days in advance and canceled with at least 24 hours’ notice.
Please note: availability may be limited due to small class sizes.
Do you offer any discounts?
Yes! We offer several discounts to make swim lessons more accessible for families and encourage consistent progress in the water:
Multi-Swim Discount:
Enjoy 20% off when the same swimmer enrolls in a second weekly class.
More practice = faster progress, improved technique, and greater confidence.
Sibling Discount:
Enroll multiple children and receive 10% off each additional enrollment.
Perfect for families with more than one swimmer — savings that grow with your family.
Why does my bill sometimes vary month to month?
Njswim bills by the number of classes held each calendar month. Most months have four classes per day, but some have five — so you may see a slightly higher charge during those months.
Is the price the same on weekends and weekdays?
No — pricing varies depending on the day your child is enrolled. Weekend classes are priced slightly higher due to demand and limited time slots.
